Terms & Conditions

Welcome to Promenade Events. By accessing or using our website, mobile platform, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any booking.

1. Acceptance of Terms

By using our platform, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please refrain from using our services.

2. Services

Promenade Events provides an online platform for:

• Event management services.
• Rental of event equipment, furniture, décor, and accessories.
• Online booking and reservation of event products.
• Event consultation and customized event solutions.

3. Bookings

• All bookings are subject to product availability.
• A booking is confirmed only after payment confirmation or written approval from Promenade Events.
• Customers are responsible for providing accurate booking information.
• Changes to bookings may be subject to additional charges and availability.

4. Pricing & Payments

• All prices are displayed in the applicable local currency unless otherwise stated.
• Prices may change without prior notice.
• Full or partial payment may be required to confirm a booking.
• Payments can be made through the payment methods available on our platform.

5. Security Deposit

Certain rental items may require a refundable security deposit. The deposit will be refunded after inspection of the returned items, provided no damage or loss has occurred.

6. Cancellation & Refund Policy

• Cancellation requests must be submitted in writing.
• Refund eligibility depends on the cancellation timeline and the nature of the booking.
• Customized or special-order items may be non-refundable.
• Service charges and payment processing fees may be deducted where applicable.

7. Delivery & Collection

• Delivery and collection schedules will be agreed upon during booking.
• Customers must ensure easy access to the delivery location.
• Additional charges may apply for delayed collection, restricted access, or waiting time.

8. Customer Responsibilities

Customers agree to:

• Use rented items responsibly and only for their intended purpose.
• Protect rental items from theft, damage, or misuse.
• Return all items in the same condition in which they were delivered, excluding normal wear and tear.
• Report any damages immediately.

9. Damage or Loss

Customers are liable for any damage, loss, or theft of rented items during the rental period. Repair or replacement costs may be charged accordingly.

10. Liability

Promenade Events shall not be liable for:

• Delays caused by weather, traffic, or circumstances beyond our control.
• Indirect or consequential losses arising from the use of our services.
• Third-party supplier delays or service interruptions.

Our total liability shall not exceed the amount paid for the booked service.

11. Intellectual Property

All website content, including logos, graphics, images, text, and designs, is the property of Promenade Events and may not be copied, reproduced, or distributed without prior written permission.

12. User Accounts

Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account.

13. Privacy

Customer information is handled in accordance with our Privacy Policy and applicable data protection laws in the UAE and KSA.

14. Force Majeure

Promenade Events shall not be held responsible for failure or delay in performing obligations due to events beyond reasonable control, including natural disasters, government actions, strikes, pandemics, or other unforeseen circumstances.

15. Governing Law

These Terms & Conditions shall be governed by the applicable laws of the United Arab Emirates and the Kingdom of Saudi Arabia, depending on the location where the services are provided.

16. Amendments

Promenade Events reserves the right to modify these Terms & Conditions at any time. Updated terms will be published on our website and become effective immediately upon posting.

17. Contact Us

For any questions regarding these Terms & Conditions, please contact our customer support team through the contact details provided on our website.